l444 pleco Privacy Policy

1 Definitions and Scope

In this document, "l444 pleco", "we", and "our" refer to the l444 pleco platform and its operating entity. "You" or "user" refers to any person who uses our services through the l444 pleco website, mobile app, or any other channel.

This privacy policy applies to users in Bangladesh and describes our practices for collecting, using, storing, and disclosing personal information. l444 pleco provides services only to users who are 21 years of age or older.

2 What Information Is Collected

2.1 Information You Provide Directly

When you create an account on l444 pleco, make a deposit, or contact us via support chat, we may collect the following information:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification)
• National ID information or passport number (when identity verification is required)
• bKash, Nagad, or Rocket mobile number (for transactions)
• Content of communications with support

2.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically:

• Device information (operating system, browser type, device ID)
• IP address and geographic location (up to country and division level)
• Activity logs on the platform (login times, betting history, game play records)
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may collect limited information about you through trusted third-party service providers. This information is always collected in compliance with applicable law.

3 Purpose of Using Information

l444 pleco uses collected information for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Transaction processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Support services: To resolve your issues quickly through 24/7 live chat and email assistance.
• Security and fraud prevention: To detect unauthorized access, fraudulent activity, and money laundering.
• Responsible gaming monitoring: To monitor user playing patterns and provide assistance when needed.
• Service improvement: To improve platform performance and user experience.
• Legal obligations: To comply with applicable laws and regulations.

Your information is never sold to third parties for marketing or advertising purposes.

4 Information Disclosure and Sharing

4.1 When Information Is Shared with Third Parties

l444 pleco may share your information with third parties in the following limited circumstances:

• Payment service providers: With mobile financial service providers such as bKash, Nagad, and Rocket to complete transactions — only the minimum necessary information is shared.
• Identity verification services: With trusted KYC providers to confirm account authenticity.
• Technology partners: With service providers operating under applicable agreements for platform operations.
• Legal authorities: With government agencies in response to court orders or legal obligations.

4.2 International Data Transfers

In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that the relevant parties maintain adequate data protection measures.

5 Data Storage and Security

5.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, information may be retained for a specified period due to legal obligations, financial record-keeping requirements, or dispute resolution needs. This period is generally up to five years from the date the account is closed.

5.2 Security Measures

l444 pleco uses industry-standard technology to protect your information:

• All data transmissions secured with SSL (Secure Socket Layer) encryption
• Encryption of stored data
• Regular security audits and vulnerability assessments
• Restricted employee access — only those who need it for their work
• Two-factor authentication (OTP) support

However, no method of transmitting information over the internet is completely secure. While we strive to ensure the highest level of security, absolute security cannot be guaranteed. You are also advised to keep your account password confidential and not share it with anyone.

6 Cookies and Tracking Technology

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. l444 pleco uses cookies for the following purposes:

• Essential cookies: To maintain login sessions and ensure the basic functionality of the platform.
• Functional cookies: To remember your preferences (language, theme, etc.).
• Analytics cookies: To understand how the platform is being used and to improve services.

6.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

7 User Rights

As a user of l444 pleco, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of any inaccurate information.
• Right to deletion: In certain circumstances, you may request that your information be deleted — however, this may not be complete if legal obligations exist.
• Right to restrict processing: You may object to your information being used for a specific purpose.
• Right to data portability: You may request your information in a structured, readable format.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

8 Children's Privacy

l444 pleco is strictly not for persons under 21 years of age. We do not knowingly collect or store any information from minors. If a minor is found to have created an account on our platform, that account and all associated information will be deleted immediately upon discovery.

To learn about our responsible gaming guidelines, read the Responsible Gaming page — it contains detailed information on age verification, setting play limits, and self-exclusion.

9 Third-Party Links

The l444 pleco platform sometimes uses third-party services (such as payment gateways). These service providers have their own privacy policies and are not under the control of l444 pleco. You are advised to read the relevant policies before using their services.

10 Policy Changes

l444 pleco reserves the right to amend or update this privacy policy as needed. If significant changes are made, we will post a notice on the platform or inform you via your registered email. Continued use of the platform after changes are made will be considered as your acceptance of the new policy.

To learn more about other terms of service and general information about l444 pleco, visit our About Us page.

11 Contact

If you have any questions about this privacy policy or any requests regarding your information, you may contact us. Our FAQ page is also helpful for common questions.